Corinthia St. George's Bay
The Lido Manager will supervise all the Lido activities and manage the Lido staff. He / She will also be handling members’ requirements/complaints. He / She needs to make sure that cleaning is up to standard and co-ordinates with F&B to be able to clear and set up the area when functions occur.
This position calls for an outgoing individual with a positive attitude and excellent organisational and communication skills.
The candidate will be responsible for:
- Ensuring employees under direct supervision are properly trained in their duties
- Holding training & safety meetings for all employees under direct supervision
- Assisting in tracking attendance, balancing cash drawer & deposit as directed
- Ensuring proper operating condition of all equipment
- Maintaining discipline at the lido and supervising all staff enforcing policies
- Confidently dealing with guest concerns with the ability to resolve problems, show empathy and understanding
- Reacting to Guest Feedback to respond quickly to address areas for improvement
- Achieving and exceeding targets and key performance indicators
- Other duties as deemed necessary or as required
The ideal candidate must:
- Excellent verbal and written communication skills
- Fluency in English and another European language
- Knowledge of Microsoft Office applications and the Micros system
- The ability to work on own initiative and supervise others
- Be willing to work flexible hours which may include evenings and weekends
- The responsibility for staff punctuality and grooming
- Be accountable for the cleanliness of the whole Lido area including cloakrooms
- Health & Safety SOPs are always followed
- Hold that flair with all the customers leading towards a memorable experience
We Offer:
- Welcoming and fun environment
- Meals on duty
- Health insurance cover
- Interesting career opportunity and professional growth