Guest Care Host / Hostess

Are you ready to take your hospitality career to the next level? Corinthia Hotel St. George’s Bay, a stylish and luxurious destination renowned for exceptional guest experiences, is seeking an ambitious, driven, and highly motivated individual to join our team as a Guest Care Host/Hostess.
In this role, you will be at the heart of creating unforgettable moments for our guests. Reporting directly to the Front Office Manager, you will have the unique opportunity to showcase your skills in delivering outstanding service while building meaningful connections with guests from around the world.

Scope and Purpose:

• Manning the reception desk and greeting guests upon arrival.
• Processing arrivals and departures in line with Company standards.
• Taking a proactive approach to the front office activities, anticipating potential sales opportunities and any concerns that may arise.
• Handling any queries in a friendly and efficient manner and taking the necessary action when required.
• Ensuring VIP allocations are made, and amenities arranged.
• Fulfilling all guests’ needs and requirements.
• Handling all telephone calls that come through to the Guest Service Centre.
• Delivering outstanding customer care service.

Entry Requirements:

• Possess ITS qualification or equivalent.
• Have good administrative skills, be computer literate and ideally conversant with Opera.
• Have previous experience in a Front Office Department.
• Possess excellent verbal and written communication skills in English and ideally in another European Language.
• Have exceptional customer care skills.
• Be logical, accurate and able to multi-task.
• Be well-organized and possess good time management skills.
• Be able to work in a dynamic environment.
• Be self-motivated, able to work under pressure and adhere to deadlines.
• Demonstrate a flexible attitude towards working patterns including working night shifts.
• Be distinctive, professional and have a warm personality.

We offer:

• Welcoming and fun environment.
• Meals on duty.
• Health insurance cover.
• Interesting career opportunity and professional growth.