Front Office Shift Leader

This stylish luxury hotel, Radisson Blu Resort St Julian’s is seeking to recruit an ambitious, determined and highly motivated individual who would like to advance their career within the Front Office Department.

Responsibilities:

• Oversee the front office operations during your shift, including reception, guest service centre, Executive Lounge, and concierge.
• Provide guidance, support, and training to guest care hosts and other team members when required.
• Ensure all guests receive prompt and personalized service, addressing any inquiries, requests, or concerns in a timely and professional manner.
• Assist with administrative duties such as managing room inventory, processing reservations, and handling cash transactions.
• Handle any guest complaints or issues efficiently and effectively, aiming for quick resolution and guest satisfaction.
• Maintain high standards of service and cleanliness in the front office area, ensuring adherence to hotel policies and procedures.
• Maintain clear and open communication with other departments to ensure smooth coordination and collaboration.

Entry Requirements:

• Have a minimum of two years’ experience within a Front Office Department.
• Have a pleasant personality and professional disposition.
• Be computer literate and familiar with Opera PMS & Microsoft Office applications.
• Be fluent in English and preferably another language.
• Have excellent verbal and written communication.
• Be willing to work night shifts, weekends, and public holidays as necessary.
• Maintain Company grooming standards.

We offer:

• Welcoming and fun environment.
• Meals on duty.
• Health insurance cover.
• Interesting career opportunity and professional growth.