Join Our Team as a Guest Care Host/Hostess!
Are you ready to take your hospitality career to the next level? Our stylish and luxurious destination, renowned for exceptional guest experiences, is seeking an ambitious, driven, and highly motivated individual to join us as a Guest Care Host/Hostess.
- In this key role, you’ll be at the heart of creating unforgettable moments for our guests. Reporting directly to the Front Office Manager, you’ll have a unique opportunity to showcase your skills by delivering outstanding service and building meaningful connections with guests from around the world.
Scope and Purpose:
Greet guests warmly and manage the reception desk.
- Process arrivals and departures following company standards.
- Take a proactive approach to front office activities, anticipating sales opportunities and addressing concerns.
- Handle guest queries promptly and efficiently, taking necessary actions when required.
- Ensure VIP allocations and amenities are properly arranged.
Fulfill all guest needs and requirements.
- Manage all telephone calls directed to the Guest Service Centre.
- Deliver outstanding customer care at all times.
Entry Requirements:
- Possess ITS qualification or equivalent.
- Strong administrative skills; computer literate, ideally familiar with Opera.
- Previous experience in a Front Office Department.
- Excellent verbal and written communication skills in English; knowledge of another European language is a plus.
- Exceptional customer care abilities.
- Logical, accurate, and able to multi-task efficiently.
- Well-organized with strong time management skills.
- Ability to thrive in a dynamic environment.
- Self-motivated, able to work under pressure and meet deadlines.
- Flexible attitude towards work schedules, including night shifts.
- Distinctive, professional, and warm personality.
We Offer:
A welcoming and fun working environment.
Meals on duty.